Richard Henley
Shipfix is not an 'off the shelf product'. We are, as our clients will verify, a Software Service Provider: building and releasing market leading software based on our clients ongoing requirements and feedback. Our foresight with regards to the possibilities in technological advancement, born from our leading data science experience, ensures that we exceed our clients' expectations on an ongoing basis.
"Customer Success" is not a phrase much heard-of in Shipping, but one that has become extremely valuable, for clients and providers alike, across Software as a Service (SaaS) businesses around the world.
Customer Success starts with clients. The core focus of our Customer Success team is to deeply understand the goals of our clients now, and to help them understand what is possible down the line. We ensure that all of our clients are getting the most out of their Shipfix platform today, and that we help our clients continue to 'future proof' themselves in an ever advancing tech space.
This requires ongoing support from day one and throughout each client's lifecycle. The Customer Success team helps each user understand and customise the platform to meet their individual needs. We then continuously ensure that our clients are up to speed with new platform capabilities/releases and that they are aware of our upcoming roadmap of new features. We proactively gather the thoughts and feedback of our users (both positive and negative) across the product suite and then work hand-in-hand with our management and product team to ensure that our services continue align with, and exceed, our clients needs and expectations.
You won't see Shipfix 'walk into the sunset' having released a product to you, our Customer Success team are onside to ensure your ongoing success. The long term alignment of interests between Shipfix and its customers is integral to our culture and crucial for our mutual success.
Further reading:
- What support do I receive when I use Shipfix?
- Contact Shipfix
- How do I connect to Shipfix?
- How do I report an error or suggest changes to Shipfix?
